Ariat Reviews

Worst customer service ever! Many phone calls and emails have been sent with no money back on return I sent.

I bought a pair of boots almost a year ago, and within 3 months they fell totally apart. I have reached out to customer service numerous times and have not heard back. This company has no integrity and no intention of warranties on their products. I have sent pictures of the boots and the soles of the boots. And still nothing. My next stop will be the better business bureau. I wont stop until my message is clear and out to the public. If this is a standard product then people need to be warned.

Ordered shoes online on January 29. Looking for confirmation and ship date and recieved no email from Ariat. Called customer service twice to find info on my order. Their response is 6 to 14 days to process. Then 7 to 10 day shipping.
Then later, got a call from Ariat corporate rep and she helped me with the order and it’s shipment. Thank you

I recently ordered a pair of ankle women’s equestrian black boots. They were of excellent quality when they arrived and fit perfectly. They are extremely comfortable and I look forward to wearing them the next time I go horse riding!

I Purchased the Rebar Wedge Chelsea Waterproof Boot back in December 2022 for my wife as a Christmas present. My wife works in a pottery studio and needs a good work boot as she has crushed her toes from stuff hitting her foot. She was so excited when her boots arrived and opened the box. Both boots were covered with heavy black tar or black grease spots and they were scuffed up with significant scratches. I emailed Ariat about our experience and with pictures. Not anyone from Ariat ever emailed me back or called me to let me know I am valued as a customer and that they provided a very poor purchase experience. After all these months, I am still disappointed Ariat could care less about sending us the dirty boots. Not gonna buy Ariat.

Reviewed a dirty pair of brand new jodhpurs at a hefty postage cost. After 6 emails they are allowing me to return the item (only received it last week) for a 10% off future purchases. Well thanks! No mention of the hassle of posting it abs wasting my delivery money. No way would I order from them again. Premium prices with insulting customer service.

I brought some boots at £350 and when they arrived were different colours, the leather was crinkled and looked weathered. I sent them back and the refund took nearly three weeks. However, more shocking was that they took down my negative review, which was made directly on thier website! This company is clearly very untrustworthy and I would avoid purchasing anything directly from thier website in the UK.

Ordered a pair of ventek work boots in July received them in timely matter. However they have a great design but end of November noticed the soles already splitting apart from rest of the boot. Tried to contact Ariat threw 3 different emails with no response back. So as far as I stand now these are the last ones I purchase. I baught a pair from Mexico in 2021 and they lasted till I got these artists and still going. And they were a 1/3 of the cost. Just wish we could get our money's worth.

I don't know what is the matter with this company. These boots used to be quality stuff and I have owned many. The last two pairs of Langdales I bought were nowhere upto the usual standard. They are literally falling apart after 3 months of non intensive use. These are 220 euro country boots! Waterproof... not, glued not stitched. Bought through a reseller and filed a complaint.... utter silence since. This has been the last pair ever. I am sure that for that amount of money there are other options available.

We have had no problems with the boots
But for what you charge for slippers I expect them to hold up for more than a week. Very unsatisfied!

Ariat does not allow the customer to cancel an order until it ships. I accidentally ordered the wrong boots so I had to pay for two pairs then wait to return the first. They then emailed me after the order was placed and said they canceled the order for the boot I wanted as it was out of stock. It said that is was in stock on the website. This is an interesting double standard, I cannot cancel and order until it ships but they can cancel any order they want. Anyways, I am now waiting for the order that I intend to return to ship. After 3 weeks of waiting, I get an email that that boot is also out of stock and they have cancelled that order too. Overall, they have a poorly organized website, poor non-customer orientated policies and lack of clarity on their own inventory. I will never buy from them again.

I bought the Ariat Women's Skyline Low Waterproof Boots from Hollands Country Clothing and love them. They're sturdy, well constructed, and very comfortable. Heel-slip wasn't an issue for me at all but I found them to be not quite true-to-size and would recommend others order a full size smaller than their usual size. They're wide enough not to squish my bunions and the heel cushioning is great for my heel spur. This is my first pair of Ariat boots and I'll definitely be buying them again.

Disgusting customer service
I’ve been wearing a pair of yard boots for less than 6 months and they are damaged to the point they are unwearable. Ariat deceive you with their 12 month warranty and just use the excuse that you haven’t looked after the boots properly and I’m not the only one with this experience, terrible company

During Covid I bought a $200 jacket. Online through Ariat.com & it did not fit. I returned it with the order form, signature required, I have the receipt and name of who signed/received, and I bought another size that fit better. They never gave me a refund after several attempts and correspondences. No honor. No record.

I am absolutely outraged I bought a coat 14 months ago and the main sip has broken I went back to my retailer who sent the pictures and a text to ariat and their response is simply it only has a 12 month guarantee this is a £300 coat and they’re trying to tell me that as it will only last 12 months absolutely ridiculous I shall be no longer buying this brand I’ve always bought ariat because your customer service has been excellent throughout the years until now